Return and Refund Policy

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Nickle Fitness website located at nicklefitness.com.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

• Email: support@nicklefitness.com

• Phone: (302) 592-2460

• Address: 254 Chapman Rd, Ste 208 #24896, Newark, Delaware 19702 Us

• Hours: Monday – Friday, 9:00 AM to 6:00 PM EST

3. Return Eligibility

Customers in the U.S. have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

• Original Packaging: The item must be in the original packaging, with all labels and tags attached.

• Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

Changing Your Shipping Address
If you need to update your shipping address, please contact us within 24 hours of placing your order.

4.1 Initiating a Return
To initiate a return:

• Contact Customer Service:
  Email us at support@nicklefitness.com or call (302) 592-2460 within 30 days of receiving your order.
  Provide your order number and a detailed reason for the return.

• Return Authorization:
  After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• Return by mail only
  

4.2 Preparing Your Return

• Package the Item Safely: Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included.

• Include Documentation: Include the return authorization form and any necessary supporting documents or images.

• Attach Shipping Label: Include in package. Download and print the return shipping label provided in our email. Affix the label to the outside of the package.

4.3 Shipping the Return

• Ship the item within 30 days after receiving the return authorization.

4.4 Restocking Fee

• A 25% restocking fee applies to all returns unless the product is damaged or incorrect.

5. Return Shipping Costs

• Defective or incorrect items: We cover the return shipping cost.

• Other returns (including buyer’s remorse): You are responsible for the return shipping fee.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within 30 days of receipt.

• Refund: A refund will be issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

• Notification: Contact us within 30 days of receiving the item.

• Documentation: Provide photos or videos of the defect or damage.

• If approved, we will offer a replacement or a full refund, including return shipping costs.

6.3 Damages and Issues

• Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.

6.5 Order Cancellation

• Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.

• After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or Personalized Products: Items made to your specifications or clearly personalized.

• Perishable Goods: Such as food, flowers, newspapers, or magazines.

• Intimate or Sanitary Goods: Including underwear, swimwear, and personal care items, unless unopened and unused.

• Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Conditions

• Once we receive and inspect your return, we’ll email you to confirm receipt and notify you whether your refund is approved.
  If approved, your refund will be processed and credited to your original payment method within 3–5 business days.

• Condition: Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

• Method: Refunds will be processed to the original payment method used at the time of purchase.

• Time Frame: It may take up to 5 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds
Partial refunds may be granted in certain situations:

• Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.

• Late Returns: Items returned more than 30 days after delivery.

9. Exchanges

• Eligibility: We replace items if they are defective, damaged, or incorrect.

• Process: To request an exchange, contact us at support@nicklefitness.com.

• If eligible: No cost to the customer for exchanges (covered by Nickle Fitness).

10. Timelines

• Return Window: Returns must be reported and shipped within 30 days of receiving the product.

• Return Processing: After receiving and inspecting the returned item, we will process the refund within 30 days.

• Refund Period: It may take up to 30 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please:

• Visit our FAQ Page

• Contact our Customer Service team:

  • Email: support@nicklefitness.com

  • Phone: +1 (302) 592-2460

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Nickle Fitness

• Phone: +1 (302) 592-2460

• Email: support@nicklefitness.com

• Business Hours: Monday – Friday, 9:00 AM to 6:00 PM PST