FAQ

Frequently Asked Questions (FAQs)

How long does it take for my order to ship and arrive?
Orders are typically processed within 1–2 business days. While rare, unexpected delays can occur, but we work hard to ensure your order ships as quickly as possible. Most deliveries arrive within 4–7 business days. Any exceptions or extended lead times will be noted on the product page.

What is your return policy?
We offer a 30-day return policy, meaning you have 30 days from the date your item is delivered to request a return.

Do you offer free returns?
We cover return shipping costs for defective or incorrect items. For all other returns, including buyer’s remorse, the customer is responsible for return shipping.

What payment methods do you accept?
We accept a variety of payment options for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover

• Digital Wallets: Apple Pay, Google Pay

• PayPal Express

What is your cancellation policy?
You may cancel your order for a full refund as long as it has not yet shipped. To cancel, please contact us immediately at support@nicklefitness.com.

What should I do if my product arrives damaged?
Please inspect your package upon delivery. If you notice any damage, note it on the delivery receipt or write “suspect damage” if inspection isn’t possible right away.
If your item arrives damaged, email photos and details to support@nicklefitness.com, and we’ll arrange a replacement or issue appropriate compensation.

How do I place an order?
You can place an order directly on our website:

1. Click “Add to Cart” on your desired product.

2. Proceed to checkout.

3. Enter your shipping and billing details to complete the purchase.
   To place an order by phone, call us at +1 (302) 592-2460. You’ll receive an order confirmation right away, and processing will begin immediately.

How will I know when my order has shipped?
Once your order is processed and dispatched, you’ll receive a shipping confirmation email with a tracking number to monitor its progress.

Do you send an order confirmation by email?
Yes. An order confirmation email will be sent to the address provided during checkout. Please double-check that your email is entered correctly and keep the confirmation for your records.

Can I make changes to my order?
You may modify your order at no additional cost before it ships. Email support@nicklefitness.com to request any updates. If there’s a price difference, we’ll adjust the charge or send a custom invoice accordingly.

For immediate assistance or updates on your order, please contact us at support@nicklefitness.com or call +1 (302) 592-2460.